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Privacy Policy

Effective Date: April 08, 2026
Last Updated: April 08, 2026

1. Introduction

Welcome to My Social Spark (“Company”, “we”, “our”, or “us”).

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We are committed to protecting your personal information and complying with applicable privacy laws in the regions where we operate, including:

  • Canada (PIPEDA)

  • Brazil (Lei Geral de Proteção de Dados – LGPD)

  • South Korea (Personal Information Protection Act – PIPA)

  • Other applicable international data protection laws

 

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services across North America, Asia, and Brazil.

2. Information We Collect

We may collect the following categories of information:

a. Personal Information

  • Name

  • Email address

  • Phone number

  • Business name and role

  • Billing and payment information

b. Business & Client Data

  • Social media account access (with authorization)

  • Campaign content and assets

  • Analytics and performance metrics

c. Technical & Usage Data

  • IP address

  • Device and browser information

  • Pages visited, session duration, and interaction data

d. Social Media Data

When providing services, we may access:

  • Public profile information

  • Platform analytics (e.g., engagement, reach)

  • Content provided or managed on your behalf

3. How We Use Your Information

We use your information to:

  • Deliver and manage social media marketing services

  • Communicate with you regarding services or inquiries

  • Improve our website, services, and user experience

  • Process payments and manage contracts

  • Send marketing communications (with consent where required)

  • Comply with legal and regulatory obligations

4. Legal Basis for Processing

Depending on your location, we process your information under the following legal bases:

  • Consent (e.g., marketing communications)

  • Contractual necessity (to deliver services)

  • Legitimate interests (e.g., improving services)

  • Legal obligations

 

For users in Brazil and South Korea, we ensure processing aligns with LGPD and PIPA requirements.

5. International Data Transfers

As an international company operating across North America, Asia, and Brazil, your information may be transferred to and processed in countries outside your jurisdiction, including Canada, the United States, Brazil, and South Korea.

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We take appropriate safeguards to ensure your data remains protected, including:

  • Contractual agreements with service providers

  • Data protection assessments where required

  • Compliance with cross-border transfer regulations under LGPD and PIPA

6. Sharing of Information

We do not sell your personal information.

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We may share your information with:

  • Trusted third-party service providers (e.g., analytics, cloud storage, payment processors)

  • Social media platforms (to perform services on your behalf)

  • Business partners (only when necessary and with appropriate safeguards)

  • Legal authorities when required by law

 

All third parties are required to maintain confidentiality and data protection standards.

7. Data Storage and Security

Your data is stored on secure servers and protected using appropriate technical and organizational measures, including:

  • Encryption (where applicable)

  • Access control and authentication

  • Secure data storage systems

 

While we take strong precautions, no system can guarantee absolute security.

8. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Meet contractual obligations

  • Comply with legal and regulatory requirements

9. Your Privacy Rights

Depending on your location, you may have the following rights:

For All Users

  • Access your personal data

  • Request corrections to inaccurate information

  • Withdraw consent where applicable

For Brazil (LGPD)

  • Request anonymization, blocking, or deletion

  • Request information about data sharing

  • Request data portability

For South Korea (PIPA)

  • Request access, correction, or deletion

  • Request suspension of data processing

For North America

  • Request access to and correction of your personal information

 

To exercise any of these rights, contact us using the details below.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality

  • Analyze traffic and user behavior

  • Personalize content and user experience

 

You may control cookie preferences through your browser settings.

11. Third-Party Services

We may use third-party tools and platforms (such as social media platforms, analytics tools, and advertising services). These providers may process data according to their own privacy policies.

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We encourage you to review their policies when interacting with these services.

12. Children’s Privacy

Our services are not intended for individuals under the age of 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

14. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or your data, please contact us:

 

My Social Spark
Email: info@mysocialspark.ca
Location: Windsor, Ontario, Canada

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